POLICIES & GUIDELINES
Learn about our return, shipping, and exchange policies
RETURN POLICY
30-Day Money-Back Guarantee
At Chhapakhana, we want you to be completely satisfied with your purchase. If you're not happy with your book for any reason, we offer a hassle-free return within 30 days of purchase.
Return Conditions:
- Books must be in original, unused condition
- All original packaging and materials must be included
- Return must be initiated within 30 days of purchase
- Items must be returned in the same condition as received
- Proof of purchase (order ID or receipt) is required
Return Process:
- Contact our customer service team with your order number
- Provide a reason for the return
- Receive return shipping instructions
- Ship the item back to us (shipping costs may apply)
- Receive refund within 5-7 business days after inspection
SHIPPING POLICY
Shipping Options & Timelines
We offer various shipping options to ensure your books reach you in perfect condition and on time.
Domestic Shipping:
- Standard Shipping: 5-7 business days - ৳100
- Express Shipping: 2-3 business days - ৳200
- Overnight Shipping: Next business day - ৳300
- Free shipping on orders over ৳1000
International Shipping:
- Available to select countries
- Estimated delivery: 2-4 weeks
- Customs duties and import taxes may apply
- Full tracking information provided
Packaging Standards:
- All books are carefully packaged to prevent damage
- Protective padding and secure sealing included
- Tracking number provided for all shipments
- Signature confirmation available upon request
EXCHANGE POLICY
Book Exchange Program
If you received a damaged, defective, or incorrect book, we'll exchange it for free. We stand behind the quality of our products.
Eligible for Exchange:
- Damaged or defective books upon delivery
- Incorrect books shipped by mistake
- Missing pages or printing errors
- Books received in unsaleable condition
Exchange Process:
- Report the issue within 48 hours of delivery
- Provide photos of the damaged/defective book
- Send the defective book back to us
- Receive replacement at no additional cost
- Return shipping provided for defective items
Quality Assurance:
- All books undergo quality checks before shipment
- Professional packaging ensures safe delivery
- Full replacement guarantee on damaged items
- Customer satisfaction is our priority
Have Questions About Our Policies?
Our customer service team is here to help. Contact us for any clarifications.